Depot Maintenance Option
A Maintenance Agreement is typically purchased for a period of at least one year and covers all parts and labor used to repair the units covered by the contract. Maintenance Agreement premiums may be paid monthly, quarterly or annually, in advance. All equipment must be in good working condition prior to being placed on an AEI Maintenance Agreement. Shipping costs to AEI are the customers’ responsibility. AEI will pay to ship the equipment back to the customer via UPS-Ground or equivalent. Any other shipping method will be the responsibility of the customer. Normal turnaround time is 1 to 2 days excluding transit time. All units covered under our maintenance agreement come with free telephone support. Maintenance agreements must cover a minimum of 10 units. Portable Data Terminals under contract will have application software loaded at no additional charge.